Outstanding exchange

June 29th, 2010
by Allison Kaplan

“Have an outstanding day,” the Macy’s sales associate said after giving me a refund on a bed skirt.
It felt a bit over-the-top for a young woman who was leaning on the counter when I arrived and barely mumbled hello. So I said thanks, but couldn’t resist asking: “Did Macy’s tell you to say that?”
“Yes.”

Tags: customer service, macy's

This entry was posted on Tuesday, June 29th, 2010 at 1:49 pm and is filed under customer service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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About Allison Kaplan

Allison Kaplan is the senior shopping and style editor for Mpls.St.Paul Magazine.

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