I didn't have to hope Lowes would have the drapery rod I wanted – I checked the stock at local stores before venturing out. I then bought it online so I could breeze into the store and pick it up at the customer service desk without having to wait in a cashier's line. What a fantastic way to shop, and it's becoming more common. Home Depot's website also lets you check inventory at specific stores and order online for in-store pick-up at no additional charge. JC Penney has added a local inventory check as well. And electronics stores like Best Buy were some of the first to venture into ordering online and picking up at the store. I was raving about the service this week to Deloitte retail analyst Brad Fritz, who assured me that retailers realize this is the efficient way to shop. Take advantage!

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