Your numerous comments about Macy’s on this very blog have been read by higher-ups at Macy’s. I had a very frank conversation with the pr director, who was aware that I typically wrap up the year with a column on retail resolutions – things I think retailers need to do better in the coming year to keep our business. This year, Macy’s wanted to be more proactive and agreed to share its own goals for ‘08. Read all about it in my Savvy Shopper column the St. Paul Pioneer Press on Sunday, Dec. 30. And on Saturday, Dec. 29, tune in to "Shop Girls" on FM107.1. Macy’s pr director Natalie Bushaw will join us at 10:30 a.m. to talk about our complaints and what the department store is doing to address them. Feel free to chime in – our number is 651-641-1071. Or as always, comment here – it makes a difference!
Also, a couple of blog readers have commented on the little stickers Macy’s now puts on items at point of purchase. Those stickers do indeed replace the need for a gift receipt. Bring back an item with a sticker on it, and the salesperson will have all the info needed to make a return (same way they do it at Nordstrom). It’s a good idea, but as usual, there’s a disconnect. Macy’s sales associates are not necessarily explaining the stickers or the fact that you don’t need a gift receipt if the item has one. Sigh.
Tags: customer service, macy's, macys customer service, macys service, Natalie Bushaw, pioneer press, Savvy Shopper
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